Registration FAQs

 
How long does it take to register?
It should take between 5 and 10 minutes to complete the registration process.
 
What do I need to register?
Office Staff: You will need your office tax ID.
Profile Administrator only: You will need your office tax ID. You will also need to answer questions about a specific claim we select for one of the locations under your tax ID.  
New Providers: If you have no claims in our system from the past six months, you will need your office tax ID and Credentialing ID.
Please note: Providers who have just recently begun to file claims to us may not yet have claims available for validating an administrator profile. These providers will need to register with their Credentialing IDs. 

What is a Credentialing ID?
The Credentialing ID is a number that is generated during the provider enrollment process. You should have received your Credentialing ID via a secure e-mail to the e-mail address you provided on your credentialing application. You will only need to use this number if your office has not filed claims with us in the past six months.
 
I do not have a Credentialing ID. What can I do?
If you can not find your Credentialing ID and need help, complete the Provider Profile Assistance Request form.
 
What is a profile administrator?
A profile administrator is someone in your office who will manage the profiles for other office staff. The profile administrator will be able to approve, create, deactivate and restore user profiles. They will also be able to view reports and reset passwords.
 
Why do we need a profile administrator?
The profile administrator will be responsible for ensuring your tax ID, patient and claims information are secure from inappropriate user access.
After the transition period, all locations under your 9-digit tax ID will need to have at least one profile administrator for each office. Profile administrators can also choose to manage more than one location.

What is the transition period?
During a one-year transition period you can choose to maintain your existing provider profile access (without setting up a profile administrator) or you can choose to manage your office staff profiles by setting up a profile administrator. At the end of the transition period, however, you must set up at least one profile administrator for all of your provider locations under your 9-digit tax ID. Profile administrators can choose to manage more than one provider location. If at the end of the transition period there is not at least one profile administrator assigned to your provider location(s), we will deny you access to our Web site.

What happens if my office does not have a profile administrator?
New office staff profiles: During and after the transition period, If your office does not have a profile administrator, then new office staff profiles can not be created. New office staff profiles must be approved by a profile administrator. 
Existing and new office staff profiles: After the transition period, your office will not have the ability to log in to our Web site without a profile administrator.
 
What if I work at several locations?
Profile Administrator: You will have the opportunity to select all the locations for which you will be responsible. This will not limit your access to information for the other locations. The locations you select will help us associate you with the office staff profiles for which you are responsible.
Office Staff: You will select one location as your primary location. This will not limit your access to information for the other locations. The primary location you select will help us associate you with a profile administrator.
 
What if I am the billing office for a tax ID?
New office staff profiles: During and after the transition period, If your office does not have a profile administrator, then new office staff profiles can not be created. New office staff profiles must be approved by a profile administrator.
Existing and new office staff profiles: After the transition period, your office will not have the ability to log in to our Web site without a profile administrator.
 
What do I do if my office has more than one tax ID?
Office Staff: You will need to create a separate profile for each of your tax IDs.
Profile Administrator only: You will need your office tax ID and will need to answer questions about a specific claim we have selected for one of your locations under your tax ID.  You will need to create a separate profile for each of your tax IDs.
 
What will you use my e-mail address for?
We will contact you via e-mail when we have posted an answer for any questions you may have submitted. We will not provide your e-mail address to any other organization for soliciting purposes.
Profile Administrator only: You will also receive e-mails when an office staff member requests approval for a newly created profile.

Can I use one username and password for the whole office?
No. It is against HIPAA rules to share usernames or passwords. Everyone in the office that needs to access our Web site must have a unique username and password.
Office Staff: If your profile administrator has created a username/password for you, you will need to change the password the first time you access our Web site.
 
Why do I need the challenge question and answer?
If you forget your password and would like to reset your password yourself, you will need to provide the response to your challenge question to proceed.
 
When you call us to have your password reset, we may ask you this information to verify who you are.
 
As a profile administrator, can I create a profile for another person who wishes to be a profile administrator?
No. Each person needing profile administrator access to our Web site must answer the security questions and create his or her own profile administrator profile.
 
How will I know my office staff profile was approved?
It is the profile administrator’s responsibility to communicate the approval of your profile.
 
If you have submitted a request for profile approval and still are unable to access our Web site, please contact your office manager or profile administrator.
 
Once I complete the registration process do I need to wait to access the Web site?
Office Staff:  Yes. Your profile administrator will inform you that your request for a profile was approved.
Profile Administrator: No. Your username and password take effect immediately. When you have submitted your profile information, you will be able to access our Web site.

What are the minimum technical requirements?
Your computer must have Internet access and a Windows operating system using an Internet Explorer Web browser 5.5 to 7.0 to view our Web site.